SAP Field Service Management

Connect the entire field service management value chain with innovative technology and a deep understanding of customer needs.

READ SOLUTION BRIEF

Resolve customer issues quickly with end-to-end field service management

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    Cloud deployment
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    Customer self-service processes
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    Simplified scheduling and dispatching
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    Real-time analytics and reporting

Real-time field service metrics

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    Make decisions and recognize issues quickly with standardized and customized analytics and reports
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    Observe and analyze key performance indicators that are critical for your tasks and business 
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    Meet the requirements of service level agreements (SLAs)

SAP Field Service Management

Connect the entire field service management value chain with innovative technology and a deep understanding of customer needs while harmonizing field service processes.

Benefits

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  • Comprehensive support for field service operations
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    Enhanced efficiency and increased customer loyalty
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    Improved first-time fix rates
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    Reduced field service costs and increased revenue
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    Increased ROI with fast and effective service delivery
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    Greater productivity with a lower carbon footprint
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